Frequently Asked Questions
Everything you need to know about Renaiss home essentials and your shopping experience.
What materials are used in Renaiss home products?
We prioritize premium, sustainable materials including organic cotton, ethically sourced woods, and high-grade ceramics to ensure durability and style for your living space.
How long will it take for my order to arrive?
Standard shipping typically takes 5-8 business days. For larger furniture items, delivery may take 10-14 business days depending on your location and carrier availability.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture is non-refundable.
Do you offer international shipping?
Yes, Renaiss ships to over 50 countries. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
How can I track my furniture delivery?
Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics partner's portal for real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay for larger purchases.